English
العربية
中文語言
हिंदी भाषा
हespañol
русский
Português
Le français
Deutsch
ภาษาไทย
Português
日本語
Experience connecting strategy with operations, experience, communication, and governance.
Turki bin Mohammed Qashlan is an executive leader and consultant with extensive experience in building and operating systems, managing seasons and projects, corporate communication, and business development, together with deep practical knowledge of beneficiary journeys and the Pilgrim Experience in high-density and high-sensitivity operating environments.
His experience is distinguished by the ability to combine strategic vision with execution discipline and link operations to resources, budgets, indicators, employee and beneficiary experience, while focusing on governance, risk management, spending efficiency, and stakeholder alignment.
Preparation combining public administration, organization and administrative development, with credentials in assessment, training, and coaching.
He holds a bachelor’s degree in Public Administration with a specialization in Organization and Administrative Development, along with professional credentials and experience in assessment tools, training, coaching, and leadership development, supporting his expertise in team building, leadership development, and institutional performance improvement.
Bachelor’s Degree
Bachelor’s degree in Public Administration with a specialization in Organization and Administrative Development.
Birkman
Works as a Birkman consultant, supporting understanding of behavior, teams, leadership, and professional fit.
ICF
Training credential from ICF supporting his experience in coaching, mentoring, and leadership development.
Professional Training
Licensed trainer by the Technical and Vocational Training Corporation with experience in training and leadership development.
A career combining Hajj and Umrah, hospitality, corporate communication, business development, training, and services.
Multi-level experience across government entities, holding companies, hospitality, training organizations, and financial services.
His career progressed through hospitality, financial services, marketing, training, and business development, then expanded into Hajj and Umrah, corporate communication, season management, and operational systems, giving him an integrated understanding of service, operations, experience, and strategy.
Managed institutional culture and internal communication, developed the workplace and employee experience, and led communication, culture, and recognition initiatives.
Led corporate communication and reputation systems and contributed to governance, strategies, procedure manuals, transformation, quality, and operational readiness.
Managed marketing, communication, brand, customer experience, and customer care, and contributed to building policies, procedures, and performance efficiency.
Planned Hajj seasons, managed budgets, analyzed performance and benchmarks, identified gaps, built crisis plans, and aligned executing entities.
Capabilities combining strategy, operations, experience, communication, governance, and leadership.
His competencies center on planning and managing operations and seasons, building policies, strategies, and operating plans, spending efficiency, resource management, systems development, governance, oversight, risk management, data analysis, and KPI design.
Integrated expertise helping institutions build more efficient, flexible systems capable of delivering distinctive experiences.
Hajj, Umrah & Hospitality
Managing readiness, seasons, and the Pilgrim Experience in operating environments that require speed and precision.
Operations Management
Designing, operating, and improving systems and processes and linking resources to readiness and operational objectives.
Strategy & Planning
Building strategies, policies, operating plans, and budgets and converting them into executable initiatives.
KPIs & Analytics
Designing KPIs, analyzing historical performance, data, and gaps, and using them for improvement and decision-making.
Corporate Communication & Reputation
Managing communication, brand, culture, and reputation and building consistent messages that support trust and positioning.
Beneficiary & Employee Experience
Improving customer, pilgrim, or employee journeys and linking experience with operations, service, and measurement.
Governance & Risk Management
Developing frameworks, policies, oversight, crisis and risk management, and improving compliance and readiness.
Business Development
Building plans, budgets, initiatives, partnerships, and managing the project lifecycle through execution.
Supervised and guided more than 82 projects to develop the work environment and improve employees’ operational experience.
Initiatives contributed to raising the index from 53% to 91%, with the ministry reaching first place among ministries according to the CV.
Contributed to developing an operating system, digital platforms, customer journey, scalable business model, and achieving 146% revenue growth in one year.
Experience in seasonal planning, readiness, stakeholder and crisis management, and improving beneficiary experience in Hajj and Umrah.
Led initiatives and entities related to workplace and institutional happiness and contributed to recognizing the profession of “Happiness Specialist” within the Saudi Standard Classification of Occupations.
Founded and led an accredited training center, delivered training and consulting services, and participated in committees and councils related to human capital development.
From understanding reality and strategy to operations, measurement, and continuous improvement.
Understanding processes, resources, beneficiaries, stakeholders, gaps, and operating context before building the solution.
Turning directions into policies, operating plans, budgets, indicators, and clear roles.
Aligning teams and entities, monitoring projects, risks, and crises, and ensuring readiness and execution quality.
Analyzing indicators, results, experience, and spending efficiency and using them to continuously improve the system.